Lost or Stolen Card
If your Total Service Card PLUS Debit MasterCard is lost or stolen, call (800) 472-3272.
Notification of Use of ATM and/or Debit Cards out of Country
If you are traveling abroad for less than two weeks, you can set your travel preferences on Community's mobile app. If you are traveling more than two weeks, you must contact the bank to notify one of our staff members of your travel plans.
If you are planning to use your ATM and/or Debit card with any foreign merchants, please contact our Electronic Banking department at (773) 685-5300 during regular business hours in order to request a temporary exemption to complete these transactions.
If your Mastercard Debit/ATM card has been identified as having possible fraudulent activity, you will receive debit card fraud alerts by text if you have a cell phone number on file. You will receive notifications informing you of potentially suspicious transactions and you will confirm whether the transaction is valid. If no response to the fraud alert text is received, the fraud specialist will contact you by phone.
Community Savings will never text or call you requesting your personal information, including card numbers, passwords or PIN. If you receive a suspicious text or phone call asking for your confidential information, do not respond. If you have any questions, please contact our Electronic Banking department at (773) 685-5300.
*Requires $400 min. balance in a NOW Checking or Savings account.
** Requires a $400 min. balance in a NOW Checking account.
+Notice to Allpoint users: If surcharge screen appears during Allpoint ATM transaction, press “yes” to accept the surcharge and proceed with your withdrawal. You will not be charged the surcharge.
*US Bank is no longer participating in the MoneyPass surcharge free network. For the most current list of participating locations, see our MoneyPass ATM locator.